Frequently Asked Questions

Please find below the answers to the questions most frequently asked to our customer service department. We hope that this will help. If you have not found the answer to your question, we invite you to contact us at .

 


  • How much is an entrance fee at the Domaine?

    These rates include admission to the site for the day, the educational self-guided tour brochure where you will find the identification of the 2,500 varieties of plants, parking until 6 p.m. (until 5 p.m. after Labour Day). In addition, you are welcome to the exhibits at the Pointe Platon Manor, the thematic gardens, participation in the Les Exceptionnelles® and Tendances horticoles® horticultural contests, walking trails in the forest and privileged access to the St. Lawrence River.

    For all rates, please refer to Schedule and Rates.

    Some packages, with promotions and discounts, are also available to you, please refer to Our Packages.

  • What are the dates and opening hours?

    The Domaine Joly-De Lotbinière site is open every day from May 16 to October 11, 2021, from 10 a.m. to 5 p.m.

    In 2020, the pandemic year of COVID-19, the café, boutique and plants' point of sale were closed for the season. We do not know yet if we will be able to offer these services in the summer of 2021.

    Reduced Services

    Please note that between May 16 and June 11 and between September 7 and October 11, 2021:

    • the Pointe Platon Manor (interpretation centre) is open only on weekends and holidays;
    • the café and the boutique are closed for the season;
    • the plant's point of sale is closed for the season.

    Length of Visit

    A minimum of three (3) hours is required to visit the gardens and the Pointe Platon Manor. An additional two (2) hours is required to hike the trails in the forest and take advantage of the privileged access to the St. Lawrence River.

    To find out all the details, please refer to the Schedule and Rates.

    Our different packages offer interesting discounts, please refer to Our Packages.

  • How to get to the Domaine?

    Carte Google

    Located on the south shore of the St. Lawrence River in the municipality of Sainte-Croix, Quebec (Canada), only forty-five (45) minutes from the Quebec Bridge, the Domaine Joly-De Lotbinière is easily accessible by highway 20 (exit 278) as well as by the scenic road 132.

    You will find all the details at How to get to.

  • Can we visit with our dog or cat?

    Dogs and cats are welcome on the premises. However, your pet will not be allowed inside the buildings (café and Pointe Platon Manor), even if you carry it in your arms or in your bag.

    Only guide and assistance dogs on duty are allowed in all areas. As for guide and assistance dogs in training, they are only allowed in places where dogs and cats are allowed.

    You must supervise your pet at all times and keep it on a leash less than one (1) meter from you.

    In addition, you must bring your bags needed to pick up its droppings and dispose of it in the garbage cans. If you have forgotten them, inform the person at the reception centre. You can get them for a small fee.

  • Is the site accessible to people with reduced mobility?

    The Kéroul organization classifies the Domaine as being “partially accessible”.

    The Domaine is a member of the Companion Leisure Card (CAL): if a person with a permanent physical disability or mental health issue is a member of the CAL and has the sticker, his/her companion (one companion per person) will benefit from free access at all times.

  • Are there picnic areas on site?

    You have access to several picnic areas on the grounds: near the parking lot, near the gardens, in the shade of century-old trees, to the east of the Gardeners' House or to the west of the Pointe Platon Manor.

  • What methods of payment are accepted?

    At the Domaine Joly-De Lotbinière, you can pay your entrance fees or your purchases by cash, debit card, VISA, MasterCard or Discover credit cards.

    In this pandemic year of the COVID-19, we prefer contactless payment, i.e. by debit or credit card.

  • Does the Domaine offer Wi-Fi access?

    Unfortunately, due to its geographical location, the Domain is not provided with an Internet service allowing it to offer Wi-Fi.

  • How much does a group guided tour cost?

    To find more information about the different packages available, as well as the 2021 rates, please refer to the section Guided Tours and Groups.

  • How long are the trails in the forest and along the river?

    In the Forest

    Located in a Quebec forest classified as exceptional and home to several century-old trees, the trails Le Chêne (The Oak) (1 km) and L'Érable (The Maple) (1.4 km) allow you to discover red oaks over 250 years old, a balsam fir grove dotted with yellow birch and several other habitats.

    Along the St. Lawrence River

    The descent to the river reveals calm, serene and breathtaking landscapes, from where the ruins of the old wharf, once certainly practical and splendid, stands out. To the west, a walk on the tidal flats of the St. Lawrence River provides an opportunity to admire the 60-meter high schist cliffs. At low tide, it is possible to walk 4 km along the cliffs. To the east of the old ruined wharf, there is a bulrush marsh where one can observe a diversified fauna and flora. The Ministère du Développement durable, de l'Environnement, de la Faune et des Parcs du Québec has protected part of the marsh by giving it the status of an 'ecological reserve'.

  • How long is a concert?

    At the request of the Quebec government and Public Health, in order to avoid the spread of the COVID-19 virus, the concerts were cancelled in 2020, as were all of our educational and cultural activities. We do not yet know if we will be able to offer them in 2021.

    Usually, the Domaine's concerts last approximately one (1) hour. Concert tickets are available at a cost of $29 per person, taxes included. This amount also includes access to the site for the day, parking until 6:00 p.m., the educational self-guided tour brochure and activities on this day. To reserve your place, please consult the Concerts page.

  • Where can we sleep near the Domaine?

    Here are some suggestions for accommodation nearby:

    Gîte Auberge de Lotbinière - see Our Packages
    7406, route Marie-Victorin, Lotbinière
    418-796-3317

    Website

     

    Gîte La Maison Normand (4 suns) - see Our Packages
    3894, chemin de Tilly, Saint-Antoine-de-Tilly
    418-886-1314

    Website

     

    Écono Lodge Inn & Suites St-Apollinaire (3 stars)
    372, rue Laurier, Saint-Apollinaire
    418-881-3335

    Website

    For a complete list of campgrounds, tourist homes and other accommodations in the region, please visit the Tourisme Lotbinière website.

  • Is it possible to eat on site?

    Due to the COVID-19 pandemic, our café has been closed for the 2020 season. We do not yet know if we will be able to open it in the summer of 2021.

    Located in what was once the Servants' Cottage, close to the Pointe Platon Manor, our café Le Noyer Noir (The Black Walnut) is a warm and cozy place to enjoy the flavours of the Lotbinière region, to refresh yourself or to have a bite to eat. The scenery is unique, especially from the terrace where you can enjoy a panoramic view of the gardens.

    Our homemade products, offered à la carte, such as soups, sandwiches, paninis, salads and desserts of the day, will be served to you with courtesy and efficiency. For those who want to quench their thirst, iced tea, coffee, espresso coffee, herbal teas, beers, wines, juices and soft drinks are also available.

     

For information

For more information, please contact us by email at or by phone at 418-926-2462.